§ 1 INTRODUCTION
§ 2 DEMANDS TO CUSTOMER
The Customer is responsible for ensuring that their name, phone number, and e-mail address are correct at any given time.
The Customer may use vehicles for work related travel and private use.
§ 3 WHAT IS INCLUDED IN THE MEMBERSHIP
Membership in MAAS is free of charge and a prerequisite for renting electric cars.
§4 RENTAL PRICES
Outside regular business hours (08 – 17, Monday – Friday), the Customer may rent the vehicles for personal use. Prices for private rental will be presented as part of the purchasing process at http://dnv.moveabout.no. MAAS and the Customer will establish a payment agreement for personal use.
§5 WHAT IS INCLUDED IN THE RENTAL PRICE
MAAS shall ensure that the reserved vehicle is ready to be picked up at the agreed time and place. The vehicle shall be in good mechanical condition and have sufficient battery capacity for the planned trip. Small damage and normal wear and tear is to be expected, and can not be defined as deficiencies.
§6 PICKING UP THE VEHICLES
Before the reservation begins, the Customer will receive an SMS from MAAS with information about which vehicle is reserved. After receiving the SMS, the customer may unlock the vehicle and start the vehicle. The Customer shall bring the charge cable from the station during the rental period.
At the end of the reservation, the Customer must park the car at one of the available parking spaces at the same rental station at which the car was picked up. The Customer shall lock the car and place it on charge, and leave the key in the car. The vehicle is considered returned when the procedure described above is followed.
§ 7 CUSTOMERS’ TREATMENT OF THE VEHICLE
The Customer is responsible for normal maintenance during the rental period, and shall heed all warning lamps in the vehicle. Normal maintenance includes following warning lamps and ensuring correct tire pressure. In case of uncertainty, the Customer can direct question to MAAS.
The Customer shall treat the vehicle carefully and not cause damage. The vehicle shall be returned in the same condition in which it was picked up. Smoking and animals are not allowed in the car.
The Customer may not use the car for:
The Customer shall not use the vehicle for illegal activities or in an illegal manner, including:
The vehicle may not be taken out of Norway without written permission from MAAS.
§ 8 CUSTOMERS RESPONSIBLITY FOR DAMAGES IN THE RENTAL PERIOD
The Customer is responsible for checking the car for any visible damage before the vehicle is driven from the station. Failure to report any vehicle damage to MAAS before the end of the reservation will result in Customer losing the right to claim for damages.
Given that it would be discovered in a normal visual inspection, damage that occurred before the reservation began but was not reported to MAAS by Customer will be considered to have occurred during the reservation.
During the reservation period and until the vehicle is returned correctly, the Customer bears full responsibility for the vehicle and its use. MAAS will regularly inspect the vehicles for damage and register these.
The Customer will be responsible for all damage which occurs in the rental period. The maximum insurance excess through damage or theft is described in § 10 INSURANCE.
For rental of vehicles for work related travel:
If the Customer has shown wilful misconduct or gross negligence, and circumstances do not provide a basis for reduction of responsibility, the Customer is wholly responsible for any and all damages. This also applies to instances in which insurance does not apply.
§ 9 CUSTOMERS’ RESPONSIBILITY IN CASE OF VEHICLE DAMAGE
In case of theft, fire, vandalism or injury to persons or animals, the Customer shall report incidents to the police. The Customer shall always fill out insurance report forms and not leave the vehicle without following appropriate safety measures. Insurance report forms shall be sent to MAAS as quickly as possible.
If the Customer neglects to uphold their responsibilities in case of damage, the Customer is responsible for any additional costs that may occur as a consequence of the damage, which can be traced to the neglect.
§ 10 INSURANCE
The Insurance does not cover:
§ 11 TERMINATION
The Customer may terminate his/her membership at any time.
§ 12 USE OF PERSONAL INFORMATION
MAAS will use personal information about the Customer in order to meet obligations in the Agreement, develop and analyse the mobility service and aggregate data for statistical purposes. In addition, the Customer may give MAAS permission to send marketing material about the service to Customer’s registered e-mail address, without first purging names in the central reservation register.
§ 13 LIMITATION OF LIABILITY
Compensation for any expenses or losses incurred by Customer as a result of breach can only be claimed if MAAS has shown wilful misconduct or gross neglect or there is a serious breach of contract. Indirect commercial losses, hereunder disruption of operations, loss of use, lost income, or costs following damage to anything other than the vehicle, can only be claimed if the loss is a result of wilful misconduct by an MAAS employee.
MAAS will not accept responsibility for damage or losses or property that Customer or any person has left in the vehicle during the rental period, or after the vehicle has been returned.
No reimbursement or compensation will be provided beyond what is mandated by applicable law. If the defect is substantial, the Customer may terminate this Agreement.
All complaints must be submitted within a reasonable time.
§ 14 MISUSE OF THE SERVICE
§ 15 CUSTOMER SERVICE
§ 17 CHANGES IN USER INFORMATION
§ 18 DISPUTES